FAQ

Frequently Asked Questions (FAQ)

What materials are your products made from?
Our products are made from high-quality, sustainable rattan and other natural materials, providing durability and a stylish, eco-friendly option for your home.

Are your products made ethically?
Yes, all of our products at Neutral Shade are made with a strong commitment to ethical sourcing and production. We prioritize sustainability by using eco-friendly materials like natural rattan, and we work with suppliers who maintain fair labor practices. Our goal is to create beautiful, high-quality furniture while ensuring that our production processes respect both the environment and the people involved in making our products.

How do I care for my rattan furniture?
We recommend wiping down with a damp cloth, avoiding harsh chemicals, and storing indoors during extreme weather to maintain longevity.

Where do you ship to?
Please go to our Shipping & Delivery page for the latest information on our shipping and delivery policies.

What is your return policy?
Please go to our Returns page for the latest information on our return policies.

Do you offer discounts or promotions?
Yes! Subscribe to our newsletter for exclusive offers and updates.

Can I track my order?
Yes, once your order is processed, you will receive a tracking number via email.

Do you have a showroom where I can see the product before buying?
Yes, we have our warehouse located in Ottawa, Ontario, Canada. All showings are by appointment only.

I cannot make it to your warehouse, am I able to video call one of your representatives
Yes, please contact our customer service team to schedule a video call to see the product.

How do I contact customer service?
For any questions or concerns, you can reach our customer service team at info@neutralshade.com or by calling 613-509-0479.